An online platform to boost your health
Covid-19 has been a challenge for a lot of companies. That includes Move To Happiness. Move To Happiness wants to help people find exciting workouts, relaxing yoga classes, wellbeing courses and motivational health tips, so that everyone can work on their well-being in a fast and fun way. The company had already been toying with the idea of reinforcing this vision and their brand with an online platform for some time. Covid-19 was the last push they needed to go all in. In order to achieve this, they called on the expertise of Sonical.
Sonical has set up an online community platform for Move To Happiness, based on tools from the Microsoft Dynamics 365 suite. The new platform supports both the customers and the staff of Move to Happiness.
About Move To Happiness
Move To Happiness wants to help people find exciting workouts, relaxing yoga classes, lifestyle programs and motivational health tips, so that everyone can work on their well-being in a fast and fun way. The company had already been toying with the idea of reinforcing this vision and their brand with an online platform for some time. Covid-19 was the last push they needed to go all in. In order to achieve this they called on the expertise of Sonical. Thanks to the online platform that Sonical built, Move To Happiness in Nijlen can help people work on their well-being in a fast and fun way, regardless of their location or the global situation.
"Thanks to the platform that Sonical built for us, our business processes are much more streamlined and we can offer our clients a great customer experience."
A strong plan
Move To Happiness is committed to a transparent, personal, and flexible approach. They also wanted to convey these core values online. Which was not an easy task, because how do you create an online community enabling computerization and personal feelings to go hand in hand? Furthermore, the platform had to be versatile: from booking live workouts and webinars, to watching videos stored in the database, to processing automatic payments for products or sessions. Move To Happiness had already met Sonical before, when they wanted to make the switch to Microsoft Office 365. The collaboration went so well that the company opted for Sonical again.
Sonical chose to combine different modules of Microsoft Dynamics in order to streamline all these business processes and to offer customers of Move To Happiness a great customer experience.
Based on Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Sales Professional, and Microsoft Dynamics 365 Marketing, Sonical built an online community platform on which Move To Happiness can always totally rely. Backend and frontend communicate with each other in real time so that the data is always correct and allowing Move To Happiness to make objective business decisions based on this data.
The platform consists of five components:
1. Digital buddy
The Move To Happiness digital buddy gives customers a personalized offer and automatically proposes suitable products. That is how Sonical tackled Move To Happiness’ biggest challenge and main request: a simple, fully-automated and fluid customer experience that gives fitness customers tailored advice and continuous help.
2. Happy Coins
At Move To Happiness customers can pay with Coins. For example, a half-hour session costs 6.25 Coins and a one-hour session 9.75 Coins. The Coins are automatically deducted from their account according to what a customer books. Customers can always request a real-time overview of their subscription, the Coins spent, and the remaining Coins available to spend.
3. Bookings
Customers can book their favorite workout or webinar—on location or streamed digitally—via the online portal.
4. A content platform
Move To Happiness has a library with more than a hundred individual workouts and various four-week lifestyle programs. Authorized customers get quick and easy access to the right videos and papers.
5. Automatic bookkeeping
Finally, Sonical created a custom computerized accounting system. It prepares usage invoices, balances Coins accounts, makes automatic payments to stakeholders, and automatically calculates the partners’ commission; everything has been thought of!
Thanks to the online platform that Sonical built, Move To Happiness can help people work on their well-being in a fast and fun way, regardless of their location or the global situation.
About Sonical
Sonical sets itself apart by using the best of both worlds to your advantage: on the one hand the accessibility of a smaller solution provider and on the other hand the capacity of a larger player. That’s why we call ourselves Digital Experts United, a collective of specialized and complementary digital service providers that join forces. Sonical offers an end-to-end solution for the digital transformation that companies are going through. Sonical is very good at evaluating which solution fits a company’s strategy. In doing so, they stay as close as possible to the standard solutions that Microsoft Dynamics 365 offers, but where necessary, they take the initiative to provide a custom solution
The collaboration with Sonical went very smoothly from day one. Peter Van Boeckel immediately took the time to listen to every aspect of our story. They have taken our vision and translated it into an online environment. It is invaluable to deal with someone who you can instantly bounce ideas off and who is on the same wavelength. Moreover, Peter is always available, which means that we can make changes quickly and always strive for the best customer experience.
